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Dial Up Errors > Error 629 : The port was disconnected by the remote machine. - Web Africa > Support KnowledgeBase

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KB Home > Dial Up Errors > Error 629 : The port was disconnected by the remote machine.

1. Verify user name and password.

2. Check the dialer settings, if ipx/spx is checked and not tcp/ip this would be the cause. In any case the only two things that should be checked are Enable Software Compression and TCP/IP. Logon to Network must not be checked.

3. Make sure that the Microsoft VPN Adapter is not selected under connect using.

4. Recreate the dialer.

5. Windows NT? In the Security Tab in Phonebook, make sure that "accept any authentication including clear text" is checked.

6. Check the Network Control Panel settings.

7. Reboot the machine.

8. Modem drivers? Make sure you have the correct and most up to date modem drivers, remove and reinstall modem.

9. Try disconnecting any phones, caller ID boxes, answering machines, line splitters from line. Plug modem directly into the line. Try using a different phone cord between modem and phone socket. Check for line noise.

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Additional Info

General
Article Number:	41
Views:	3766
Created By:	Alan Kirton
Date Created:	10/06/2004
Last reviewed by:	Aziz Arnold
Last updated:	15/04/2008