About Web Africa

About Web Africa

Founded in 1997, Web Africa, a multi-award winning, privately owned internet service provider (ISP) with a national presence, provides broadband internet access and hosting solutions for tens of thousands of local and international clients.

In the consumer broadband market, Web Africa has continually pioneered the industry with first to market ADSL innovations such as DSL Secure and our pre-paid bandwidth model.

In web hosting, our expertise in operating multiple hosting clusters, both in data centres in South Africa and Atlanta in the US, and the provision of advanced and automated solutions, has resulted in Web Africa seeing over 300% year on year growth, making us one of the fastest growing and 2nd largest¹ hosting providers in South Africa.

Our top-quality support infrastructure has been lauded by customers as one of the best in the industry, with friendly and knowledgeable personnel available 24 hours a day to help those customers who require it, whether they are in South African or based internationally. Web Africa also offers on-site staff training in both management and the technologies relevant to the ISP environment, in a constant effort to improve the skills and knowledge of our personnel in a bid to constantly provide top-quality service to our customers.

Corporate Culture

Focused on Technology

Web Africa prides itself in the use of the best technology available in the South African market. From systems built in-house by our hard working and experienced development team, to the custom built hardware powering our hosting solutions, customers can be assured that they are getting the highest of quality.
Centred on the Customer

Our mantra at Web Africa is the customer is the most important aspect of our business, and to that aim we have built ourselves in a manner conducive to that. From our web API, to our 24 hour support desk our systems and procedures have been built to provide flexibility and ease of use in an effort to empower our customers and provide them the tools to empower others.
Smart made simple

At Web Africa, we firmly believe in improving both the efficiency of our customers and our personnel through the automation provided by our advanced in-house developed systems. Technology such as our web-based API, and advanced internal queue systems improve the speed at which business is done, allowing us to provide services to clients within minutes instead of the hours or days it takes competitors, all while reducing costs and empowering end users.
Social responsibility

Community is of utmost importance to Web Africa, and as such has contributed as much as possible back to grow, educate and support those that need it the most. To that aim, Web Africa, in conjunction with the Western Cape Education Department, has invested in sponsoring internet access to 11 previously disadvantaged schools, providing all-in-one ADSL access through our DSL Complete product range, giving these schools top quality internet access with no strings attached.

Web Africa's dedicated and hard-working team hope that this contribution will help a whole new generation of learners bridge the digital divide, empowering them to be successful in an increasingly internet-focused world.

Awards and Milestones

Throughout operation Web Africa has won numerous awards and accolades and has reached numerous important milestones, the most notable being:

2008

Web Africa opens an additional presence in Johannesburg, launching a branch in Midrand and providing support to those companies looking for a local presence.

Web Africa launches DSL Groups (linkage), an ADSL solution tailored for large corporations and multi-branch businesses.

Release of MailFire - email marketing product.
2007

Web Africa wins the MyBroadband People's Choice Award for best ADSL Service provider for the 2nd year a row and introduces additional ADSL services for corporate customers.

Web Africa also grows to the 3rd largest hosting provider in South Africa based on the number of active domains.
2006

Web Africa wins the MyBroadband People's Choice Award for best ADSL Service Provider in 2006. This award is given to the ISP voted by the people as offering the best price, best quality of service and being the most focused on the customer.

Web Africa is also named one of the Top 50 ICTe companies in South Africa for 2006.
2005

Web Africa enters the broadband market as an ADSL reseller, being a market leader as the first to offer advanced features such as DSL Secure for preventing unwanted bandwidth theft and pre-paid ADSL with usage rollover, systems that many other providers for the next 3 years still struggle to provide.
2004

Web Africa launches an incredibly successful range of reseller services to fill the gap in the wholesale market.

Entering this market proves to be highly successful and is seen as one of the best in the country.